Privacy Policy

Your privacy is extremely important to us so we want you to know what kind of information we might collect about you and how we use it.

This privacy notice was last updated on 24th May 2018.

Adore Golf Ltd
Unit 18
Witney Way
Boldon Business Park
Boldon Colliery
Tyne and Wear
NE35 9PE
United Kingdom

Company Registration No: 08120704 England and Wales
Registered office as above.

We will be what is known as the 'Data Controller' of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as 'we' or 'us'.

We receive information when you register with us, place an order for products or services, or when you interact with sales or customer services.

The following text explains the information we may store, how it may be used and why we may do this.

Name & Contact Information

How we use this...	Lawful Basis	Reasons why we may do this
To deliver your order to you.	Fulfilling a contract	This is necessary to perform our contract with you. We cannot deliver your order without your contact details.
Contacting you about your order & customer service requests.	Fulfilling a contract	This is necessary to perform our contract with you. For example we may need to contact you if the shipping address you have supplied is incomplete or a product you have ordered is not available.
Sending you notifications about your order status.	Fulfilling a contract Legitimate interests	This is necessary to perform our contract with you. For example letting you know when your order has been dispatched or when it will be delivered.
Responding to emails and enquiries that you send us.	Fulfilling a contract Legal obligation Legitimate interests (depending on nature of communication)	In order to deal with your enquiry we must store the messages you send us and your contact details to allow us to respond to you.
Sending you information about new products, discounts & promotions via email.	Legitimate interests Consent	To give you exclusive offers only available to valued customers. You can opt out of receiving these emails at any time.
Fraud detection and prevention.	Legal obligation Legitimate interests	To detect or prevent possible fraud to you or ourselves. Complying with any legal obligation.

Marketing Preferences

How we use this...	Lawful Basis	Reasons why we may do this
To remember your preferences about receiving marketing messages.	Legal obligation Legitimate interests	To make sure we comply with the law & your wishes to opt in or out of marketing communications.

Order History & Shopping Cart Contents

How we use this...	Lawful Basis	Reasons why we may do this
Allow you purchase items	Fulfilling a contract	This is necessary to perform our contract with you. In order to purchase items you must be able to add to your cart and once the order is placed we must record this in order to fulfil the order.
Provide customer support, exchanges or returns.	Fulfilling a contract Legal obligation Legitimate interests (depending on nature of communication)	This is necessary to perform our contract with you.
Tax & Accounting	Legal obligation	By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for tax purposes.

Contact History

How we use this...	Lawful Basis	Reasons why we may do this
To provide customer services & support.	Legitimate interests	To allow us to handle our customer contact efficiently and effectively, to improve the level of service we provide.

Responses to surveys & competition entries

We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

How we use this...	Lawful Basis	Reasons why we may do this
To perform the survey or competition.	Fulfilling a contract Legitimate interests	For example, if you have entered a competition we would need to record your entry. We may need to use this information in order to inform you that you have won.

Device & Website Usage Information

How you use the website and information you provide when you browse our website, your computer or mobile device model/type, IP Address or location.

How we use this...	Lawful Basis	Reasons why we may do this
Improve the website	Legitimate interests	For example, to make sure that website is working for all customers and that it works correctly on popular device types or models that our customers are using.
Security, fraud detection and prevention..	Legal Obligation Legitimate interests	To keep the website secure. To detect or prevent possible fraud.

Where we have mentioned above our use of your personal data is based on our 'legitimate interests', these are:

to service our customers’ needs, including delivering our products and services
to promote and market our products and services
to service your account, manage enquiries & complaints and resolve any disputes
to understand our customers including their patterns, behaviours as well as their likes and dislikes
to protect and support our business, colleagues, customers and shareholders
to prevent and detect anti-social behaviour, fraud and other crime
to test and develop new products and services as well as improve existing ones

We do not, and will not, sell any of your personal data to any third party.

However, in order comply with regulation or to perform our contract with you (for example to deliver your order or provide customer services or support) we may need to share or provide certain parts of your data to other entities/companies.

Companies involved in the order fulfilment process, such as payment service providers, warehouses & order fulfilment services, order pick & pack teams and couriers/delivery partners.
Professional service providers, such as accounting, marketing & advertising partners and website hosts.
Police, Law enforcement and fraud prevention agencies.
If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud);
If we restructure, sell or transfer our business (or a part of it). For example in connection with a takeover or merger.

We would like to send you information about new products, discounts & promotions via email.

Many of our discounts and promotions are available exclusively via these emails.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us.

We will not keep your personal data longer than we need to, how long this is depends on several factors, including:

The reason the data was collected;
How old it is;
Whether there is a legal/regulatory reason for us to keep it;
Whether we need it to protect you or us.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We use cookies on our website. For more information on cookies, please see our cookie notice.

Our website may contain links to other websites. This privacy policy only applies to this website.

When visiting other websites via these links, it's worth remembering though that other people, not us, control these websites. We're not responsible for them. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

You should exercise caution and look at the privacy policy applicable to the website in question.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this we ensure that your privacy rights are respected in line with this Policy. The most common way we do this through an approved scheme such as the Privacy Shield.

By visiting this website and communicating electronically, you consent to these transfers.

In addition, personal information that you submit for publication on the website e.g. a product review) may be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You have the right to be informed about the collection and use of your personal data.
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you, or its completion if incomplete. Much of this can be done via the My Account section of the website.
The right to request that we erase your data, or stop processing it or collecting it, in some circumstances
The right to data portability of the information you have provided to us.
The right to stop direct marketing messages.
The right to object to the processing of personal data in some circumstances.
The right to complain to your data protection regulator.

We may change our Privacy Policy from time to time, to reflect how we are collecting or processing your data.

If there is a significant change, we will update our Privacy Policy and communicate the changes if necessary.

We reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.

You can contact us by email at website@adoregolfgrips.com

Or by post at: